Terms & Conditions

The Little Jewel ~ Terms & Conditions

When ordering from The Little Jewel website please read and agree to our terms and conditions.

Contacting The Little Jewel

Please address all correspondence to: 61 Fold Crescent, Carrbrook, Stalybridge, SK15 3NB, Telephone: 07887752459, Email: info@thelittlejewel.co.uk or you can use the contact form on the contact us page.

Our pricing and how to pay:

All prices on The Little Jewel website are in UK pound sterling, as items are currently only available to purchase in the UK and will only be shipped to addresses within the UK.

Payment is only accepted in UK pound sterling. The total cost of your order will be the price of the product(s) you order and the delivery charge (whichever delivery option you have chosen) You will all this clearly itemised in your shopping basket before you submit your order. Payment is taken once an order is submitted.

Orders on The Little Jewel website are to be paid for using Paypal. Please don’t worry if you don’t have a PayPal account, you can still pay using Paypal even without an account using your credit or debit card. All payments are processed directly through PayPal’s own secure payments system and at no point during the transaction do The Little Jewel see any details of your credit/ debit card or bank account details. If you do not wish to use Paypal we are unable to process orders online, however you can still place an order via post, email or telephone. We are unable to take payments over the phone but you can pay using a cheque (from a UK bank) or by BACS transfer. Your order will not be despatched until funds are cleared.

Delivery

See the info page for delivery information.

Faulty or damaged goods

If in the unfortunate instance you receive your goods and they have been damaged in transit or are faulty, please contact The Little Jewel within 28 days of receipt of the items, you can notify The Little Jewel via telephone: 07887752459, via email: info@thelittlejewel.co.uk or by post to 61 Fold Crescent, Carrbrook, Stalybridge, SK15 3NB. The items must be returned in the condition in which they were received by you and in their original packaging (where possible). Once the items are received back by The Little Jewel we will then send you a replacement (if possible, but please be aware; as The Little Jewel handcrafts products there can be slight variations and you will be notified of this) or we will offer a refund. Should you require a refund The Little Jewel will refund you the original cost of the item as paid by you including the delivery cost, if you purchased multiple products but are only returning one we will refund the cost of sending that item if purchased alone. You will also be refunded the cost of posting the damaged/ faulty goods back to The Little Jewel. Damaged/ Faulty items must be returned via Royal Mail only and we advise you to ask for a receipt and proof of postage from Royal Mail when returning items to us. A refund will be paid back to you using the sme means of payment used in the first transaction.

Please be aware that for hygiene reasons, we will only accept returns of pierced earrings if the goods are faulty.

Cancellations

The Distance Selling Regulations 2000

Under the Distance Selling Regulations 2000 you have the right to cancel your order at any time up to the end of 7 working days after delivery of the goods. This excludes personalised items that have been made to a customers specification. No refunds will be offered on personalised/ bespoke items.

To exercise your right of cancellation, you must give notice to The Little Jewel either by telephone, email or post or via the contact us form on this website. Please see contact information already supplied at the top of this page. You must include in your notice the details of the goods you ordered and the date you received them.

The Distance Selling Regulations 2000 states that you must take reasonable care of the goods until they have been returned. You must ensure items are securely packaged and include your name and order number and please note the cost of returning goods due to cancellation will be at your own expense and responsibility and we advise getting a receipt and proof of postage to ensure adequate insurance to cover any damages to the product(s) in transit. A delivery service that requires a signature is highly recommended. Any items returned to The a Little Jewel in an imperfect condition will be returned to the customer.

The Little Jewel will check any packages received back and will instruct a refund within 30 days for the full amount including the original delivery. If you ordered various items but are only returning part of the order we will refund the cost of delivery that that part order would have cost when ordered alone.

If after exercising your right under the Distance Selling Regulations 2000 you do not follow our conditions for return or return the goods in a timely manner The Little Jewel may charge you for the direct costs of recovering the goods.

Goods must be returned to: The Little Jewel, 61 Fold Crescent, Carrbrook, Stalybridge, SK15 3NB

If you need any further information please contact The Little Jewel at the earliest opportunity by either email, phone, letter or contact form via the contact details we have already provided.

Item images and descriptions

We make every effort to ensure that the descriptions of our products are accurate and we welcome any questions or queries that you may have to be put to us either by email, telephone or letter or via the contact form and we will do our best to provide the information that you require if it is not listed on our website.

All our pieces are handcrafted and therefore no two will be exactly identical and products are offered for sale on this website subject to availability, if a piece you want has been sold we will endeavour to make one very similar using either the same beads or a substitute, please do contact us for bespoke orders.

Whilst we have tried very hard to photograph all our pieces in natural day light to give a true idea of the colours and materials, please note that due to different screen resolutions, different types of technologies/ equipment used to view our website, this may sometimes result in a slight variation on screen to the actual product colour. Items on your screen are not shown at actual size.

Safety Notice ~ Jewellery components

Due to the nature of jewellery the products used such as beads and findings are small parts and these items may be a choking hazard, therefore we do not recommend that Jewellery is given to any child under the age of 3 and that children should be supervised at all times when handling our products, jewellery should not be worn for play or during sleeping. The Little Jewel accepts no responsibility for damage, injury or death incurred as a result of the use of our products.

if you have any questions regarding these Terms and Conditions, please contact us.

Privacy

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